The Employer

Our client manages a diverse portfolio of luxury accommodation from Port Douglas to Cardwell. Their primary focus is to provide highest level of service in North QLD for short term holiday accommodation. The company has a solid reputation in the FNQ Hospitality & Tourism market for its quality service. The team works diligently to ensure guests feel at home and enjoy their stay in this beautiful, tropical part of Australia.  The business owners are highly regarded tourism operators with high level of integrity and honesty.

The Job

You will be based in Palm Cove in a fun and relaxed environment, delivering professional services to new and return guests. You will be assisting the business owners with the daily operations of the Palm Cove office; managing reservations and of their properties.

Here are some of the responsibilities you will have in your new role:

Sales:

• Further develop relationships to organically grow the business and;
• Assist with the implementation of a corporate brand strategy

Property Management:

• Coordinate the Housekeeping Department
• Liaise with maintenance and other contractors
• Coordinate inspections and necessary documentation including the management agreements

Front Office/Reservation:

• Coordinate and manage the reservation system
• Check-in and out of guests
• Sell and upsell of other products such as tours

Management:

• Reports completion – Maintenance, Financial and Housekeeping
• Management of staff including training, rostering and performance
• Comply, implement and drive company policies and procedures including WHS
• Maintain and update website for the listings

 Essential Criteria

• Solid experience within Hotel Reservations and/or Property Management
• Leadership and management skills
• Proven ability to reach sales targets through up-selling and converting inquiries
• Friendly and professional customer service skills
• Excellent verbal and written communication
• Exceptional organisational skills
• Solid PC skills and accurate data entry
• Flexible to work with a 7-day rotating roster
• Driver’s Licence
• A Real Estate licence would be highly regarded as would knowledge of the Hirum reservation system
• Available on weekends

Job Benefits

• Work for a well-established company
• Great team culture
• Recognition, respect and support
• Excellent Sales Incentives
• Base salary + sales Incentives
• Ongoing support and training

The ideal candidate may be someone who has had previous experience in Hotel Front Office environment or as a Property Manager in Holiday Letting. Supervisor.  Someone with passion, drive and is a natural communicator and who thrives on delivering exceptional customer service. 

Important

If you would like to be considered for this role please apply now. Interstate candidates will be considered however no relocation costs are awarded to this position. This position is only open to candidates with unrestricted Australian Work rights. We are unable to process applications from candidates seeking sponsorship.