Dealing with challenging or aggressive behaviour
In some industries, including retail, health, community and employment services, workers may be in contact with persons who are confused, unwell and/or under the influence of alcohol and drugs.
Besides, the COVID-19 situation continues to add frustration and confusion, thus creating a ‘melting-pot’ of emotions in the community as a whole.
Today more than ever, your employees are at risk of encountering intimidating, frightening, threatening, offensive or physically dangerous situations.
- Remove dangerous combinations such as:
- Isolated office/place of contact
- Young/inexperienced staff
- Lack of training
- Train your employees to watch out for warning signs, such as anxious or agitated behaviour or restlessness, and how to take appropriate actions
How do I minimise the risk to my workers?
Whilst it is difficult to completely eliminate the risks of aggressive and/or challenging behaviour, a solid training program will have a large effect on the probability of an accident or incident happening.
TANDI training offering an online course that gives your employees the tools to strategically deal with aggressive people at a best practice level. Check it out here.
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