Behavioral questions are very important part of the interview process. These questions are used to find out more about the interviewee to identify their character and work ethics. For the interviewee it is a chance to upsell themselves.

Bellow are some examples using the STAR method:

S – Situation

T – Task

A – Action

R – Result

When asking or answering these questions first establish the situation, then the task at hand, what action was taken and what was the result of the action.

1.Describe a time when you were faced with a deadline you could not meet.

2. Describe a time when you went above and beyond when serving a client.

3. Describe a time when you used your judgment to make a difficult decision.

4. Share a time when you handled conflict.

5. Describe a time when you had to deal with an irate customer.

6. Share a time when you had to follow a policy that you did not agree with.

7. Tell me about a time when you had to use persuasion to make someone else see things your way.

8. Share a time when you were a part of a successful team.

9. Give an example of a time when you lead a team.

10. Share a time when you motivated others to meet a goal.

11. Tell me about a time when you failed to meet a goal.

12. Explain a situation when you were under enormous stress.

13. Tell me about a time when you had more tasks than you could complete and had to prioritize.

14. Describe a time when you had to solve a complicated problem.

15. Share a time when you had to explain a complicated concept.

16. Share a time when you had to make a decision that was unpopular.

17. Describe a time when you had to face a co-worker who wasn’t pulling their weight.

18. Tell me about a decision you made that you later regretted.

19. Describe a time when you used your creativity to problem solve.

20. Describe a time when you had to tell your boss something they didn’t want to hear.

21. Tell me about a time when you identified a problem before it got out of control.

22. Share a time when you had to work on a team with someone you didn’t like personally.

23. Describe a time when you had to make a split second decision.

24. Share a time when you experienced significant change.

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